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Noticeboard

Burnley Group Practice would like to welcome you through this window in to our surgery. This website aims to provide up to date information relating to our practice and helps us to help you with the provision of health care information.

Click Here to see information about - EXTENDED HOURS APPOINTMENTS

CCG statement regarding extended hours appointments

We have merged

In early summer 2018, St Nicholas Group Practice merged with Rosehill Surgery and Manchester Road Surgery.

We are now BURNLEY GROUP PRACTICE. All phone numbers, patient access etc. remains the same.

This will not affect your care and we hope that this will improve your patient experience.

Patients will retain access to their usual doctor (subject to availability) and will have the flexibility to attend either St.Peters Centre or Manchester Road Surgery.

We strive to offer a high standard of care to all of our patients with professionalism and empathy.

We are informing you that you have a named GP who is accountable for your care. However, when making appointments you can still see any GP of your choice.

Please help us to improve our online services & further develop the website by providing feedback to us, or please help us to develop the practice by getting involved through our patient reference group.

Thank you for using our services.

Appointments

pen_on_diaryYou can see the Doctor of your choice by making an appointment by telephone (01282 644222), by clicking on the link below or by calling in.

We may not be able to offer a routine appointment on the same day, but we will try to be as accommodating as possible. It may be necessary to question you if you require an emergency appointment, to gauge conditions needing urgent attention but you will be seen within 48 hours.

Appointments are for 10 minutes. If you feel you require more time, please advise the receptionist when booking your appointment.

You can book an appointment on-line to see the Doctor by contacting the surgery for a password, that will be contained in a letter

If you have registered for online access , you can make an appointment using your log in details via emis access.

We are unable to offer nurse appointments on-line due to the information that is required prior to booking, the receptionist has to make the appointment with the appropriate nurse and length of time required for that appointment.

Persons arriving more than 10 minutes late will be asked to re-book their appointment in order not to inconvenience other patients.

3 consecutive failures to attend appointments will result in removal from the practice list.

If you are unable to attend please cancel your appointment, this will then ensure that no appointments are wasted and we can continue to be as flexible as possible with those patients who need to see a Doctor as soon as possible.

Please remember it is one patient per appointment.

If you are unable to keep your appointment please let us know as soon as possible.

Those patients who continually fail to attend will be removed from the practice register after three consecutive failures to attend without cancellation, or if your record shows a poor consecutive history of non.

Please use any of the following methods to cancel appointments; call us on 01282 644 222, use the EMIS online facility or send an email to burnley.gp@nhs.net.  When sending an email to cancel appointments please ensure that you include the word 'cancellation' in the subject field of the email. In the main body of the email please include your name, DOB & first line of the address along with the date and time of the appointment(s) that you wish to cancel.

Emergency Appointments

Patients will be seen on the same day, but not necessarily by your usual Doctor. Please tell the receptionist if you feel your problem is an emergency. Sick children and elderly patients will always be seen on the same day. please try to bring patients to the surgery it is quicker than requesting a home visit.

Telephone Consultations

You may telephone for advice during reception opening times. If a Doctor is not available we will advise a suitable time to ring back, or we will contact you.

 
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