Burnley Group Practice would like to welcome you through this window in to our surgery. This website aims to provide up to date information relating to our practice and helps us to help you with the provision of health care information.
OUR MISSION STATEMENT
Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.
We take time to be understanding of, and caring towards people’s needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.
We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.
We also commit to nurturing our staff through and ethos of continuous learning and reflection.
Click Here to see information about - EXTENDED HOURS APPOINTMENTS
CCG statement regarding extended hours appointments.
You can see the Doctor of your choice by making an appointment by telephone (01282 644222), by clicking on the link below or by calling in.
We may not be able to offer a routine appointment on the same day, but we will try to be as accommodating as possible. It may be necessary to question you if you require an emergency appointment, to gauge conditions needing urgent attention but you will be seen within 48 hours.
Appointments are for 10 minutes. If you feel you require more time, please advise the receptionist when booking your appointment.
You can book an appointment on-line to see the Doctor by contacting the surgery for a password, that will be contained in a letter
If you have registered for online access , you can make an appointment using your log in details via emis access.
We are unable to offer nurse appointments on-line due to the information that is required prior to booking, the receptionist has to make the appointment with the appropriate nurse and length of time required for that appointment.
Persons arriving more than 10 minutes late will be asked to re-book their appointment in order not to inconvenience other patients.
3 consecutive failures to attend appointments will result in removal from the practice list.
If you are unable to attend please cancel your appointment, this will then ensure that no appointments are wasted and we can continue to be as flexible as possible with those patients who need to see a Doctor as soon as possible.
Please remember it is one patient per appointment.
If you are unable to keep your appointment please let us know as soon as possible.
Those patients who continually fail to attend will be removed from the practice register after three consecutive failures to attend without cancellation, or if your record shows a poor consecutive history of non.
Please use any of the following methods to cancel appointments; call us on 01282 644 222, use the EMIS online facility or send an email to firstname.lastname@example.org. When sending an email to cancel appointments please ensure that you include the word 'cancellation' in the subject field of the email. In the main body of the email please include your name, DOB & first line of the address along with the date and time of the appointment(s) that you wish to cancel.
Patients will be seen on the same day, but not necessarily by your usual Doctor. Please tell the receptionist if you feel your problem is an emergency. Sick children and elderly patients will always be seen on the same day. please try to bring patients to the surgery it is quicker than requesting a home visit.
You may telephone for advice during reception opening times. If a Doctor is not available we will advise a suitable time to ring back, or we will contact you.
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
The surgery can be accessed via travellator to the first floor main St Peter's Centre reception then take the blue lift to the 3 rd floor. Or from the ground floor take the orange lift.
There are no stairs, however if you are unable to use the lifts please go to the main reception or ask the volunteers for assistance.
CCG Statement regarding Extended Hours Appointments
Click here to see details of our - Extended Hours Appointments
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